Course Policies

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Policies

Your paid registration reserves your seat in class and is 100%-guaranteed not to be canceled for low enrollment. We will need to cancel a class only in the event of a natural disaster or weather emergency. By registering for your class, you agree to the following policies: 

CONFIRMATION EMAIL:  

  • You will receive a confirmation email immediately following your registration that contains a link to your receipt and important course information.
  • You must contact us at [email protected] if you do not receive this email AFTER checking your junk / spam mail folder (especially for Hotmail, Yahoo, and most corporate email accounts).

RESCHEDULING:  

  • Students are allowed one (1) rescheduling at no additional charge when requested at least 72 hours prior to the class start time.
  • If there is less than 72 hours’ notice to reschedule before the class start time, a late rescheduling fee will apply.  All courses must be rescheduled within 60 days of the original class date with a maximum of two (2) rescheduled classes.

REFUNDS:  

  • ALL SALES ARE FINAL – Course fees will NOT be refunded. You will be refunded any optional materials added-on during registration if they have not already been shipped or received, less a 10% restock fee. eBooks are not returnable or refundable.
  • Blended learning courses are not refundable under any circumstances, including, but not limited to, not having appropriate computer equipment / software capable of running the program or intermittent system outages on part of the AHA.

NO SHOWS:  

  • If you miss your class, you have up to 7 days to reschedule to another section. Appropriate late rescheduling fees apply. You will forfeit your class registration fee if you do not reschedule your course within 7 days of the original class.

LATE ARRIVALS:  

  • You must be on-time for class, as we cannot delay our class start time to accommodate late arrivals. Arriving late for class will require rescheduling, and the appropriate late rescheduling fee will apply.

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The above policy applies to any class registration processed through our system, whether online or in-person. By registering for your course, you agree to these terms. The terms are non-modifiable and non-negotiable once your registration has been processed.